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Frequently asked questions

What is the difference between Essential Oils and Fragrance Oils?


Essential oils are what is considered to be more of a natural oil as it is the liquid pressed from a plant, tree, flower or a fruit. It is a very involved process to be able to distill essential oils. Essential oils can vary in price with some being very expensive based on how much work is involved and the amount of oil that is able to be extracted. Fragrance oils are not natural oils, but are synthetic/man made with pricing being generally close to the same between different fragrance oils. One is not better than the other, they are just different and each produce quality scents. Essential oils have more precautionary measures though, some are noted on the website under the Essential Oil page and FAQ’s.




What do I need to know about Essential Oil use?


Here are some tips/percautionary notes you should know about essential oil use. 1. Consult with a medical practitioner before using any Essential Oils. 2.Keep Essential Oils out of reach of children. 3.Never apply undiluted Essential Oils directly to the skin. 4.Never apply Essential Oils prior to being in the sun or right afterwards. 5.Never use pure Essential Oils with children or pets without consulting with a medical professional. 6. Discontinue the use of Essential Oils immediately if you have an allergic reaction, and seek medical advice. 7. Avoid contact with eyes. Rinse thoroughly with cold water and consult first aid measures if this happens. 8. If discomfort persists, seek medical advice. Essential Oils are for external use only. Wash hands after using Essential Oils. 9. Certain essential oils can become toxic if used repeatedly over time. 10.Certain medical conditions can be negatively affected by essential oil use so always consult your doctor before use. 11. Pregnant women should not use essential oils. 12. Essential Oils are flammable and should not be used close to a flame. Burners with a candle flame are NOT recommended. 13.Essential oils can be used mixed with water in a misting diffuser. 14. Please note that this list is not exhaustive and you should always consult with a medical professional before any Essential Oil use. Please practise safe Essential Oiling!




The Fine Print/Disclaimer


The information found on Tracey's Creative Candles website is obtained from current and reliable sources. Tracey's Creative Candles assumes no responsibilty for accuracy or completeness of information contanined on this website. The content on this website is for informational purposes only and is not intended to be a substitute for professional medical advice. The use of Tracey's Creative Candles products is beyond our control, therefore we cannot be held liable for any product after it has been sold to a third party. Tracey's Creative Candles does not assume or accept any liablity for any consequential losses or damages due to use of any products. The user of Tracey's Creative Candles products is soley responsible for complying with any applicable laws and regulations governing the use of product, including intellectual property and third party rights. All payments made online go through Square, a very sercure service provider. No personal information that you share with us through emails/direct messages/chat box will never be shared. We value your privacy and make it our #1 priority, Whew, got that out of the way...back to shopping!




Do you have a retail store so I can shop in person?


Good question! I do have a studio in my home for in-person shopping. Please send me a message via this website to set up an appointment time that works for both of us. I do work daytime hours, so evenings or weekends is preferred. Don't forget your mask to wear while shopping in a relaxed and safe environment. Maximum 2 shoppers at a time, thank you for your understanding, we are all in this together.




What is your payment process?


If you would like to pay by debit or credit card, please use the secure payment form on this website. To pay by etransfer, please add creativecandlelady@hotmail.com to your online banking addresses. Auto deposit is in place, so no password is required. If shopping in person, cash is also accepted. Your support of small business is very much appreciated! Thank you!




Do you do bridal/baby shower gifts? What about wedding favours? Fundraisers?


The answer is Yes, Yes, Yes and Yes! This is such a fantastic way to share quallity and memories with your guests! From customized labels for products to customized scents for your special day, Tracey's Creative Candles has everything you need to thank your loved ones for being part of your event, no matter what it is! Message us, we are here to assist you in the decision making process. If you are looking for great product for your fundraiser, please reach out! We have recently created 750 large candles for a non-profit organization that was looking for something fresh to offer their supporters and fans! 600 was the original amount, but within a week they had already called back to order another 150 candles! Got an idea? Here to help you brainstorm and create magic!




Do you sell wholesale?


This is an area that I am looking to expand! If you are a retailer and would like to chat about this exciting opportunity of carrying my products in your store, please send me a message and I will get right back to you. Please note that I am not looking for any on consignment arrangements at this time. Thanks!




Do you take orders for Custom Gift Baskets?


Oh Yes indeed! Whatever your budget, I can create baskets that suit your every occasion gift giving! Please have a walk through my product lines, be sure to pick some favourites, think of the mood vibe/scent you are wanting, give me a call or send via email and I will work the magic to make it all come true for you! You will LOVE the bow on gift baskets, handmade by a good friend of my Mom's. #crowdfavourite. Think teacher's gifts, engagement/wedding/anniversary presents, wedding/momma to be showers, birthday gifts, and of course, our favourite - just because gifts!




Can Essential Oils and Fragrance oils be used in misting room diffusers?


Yes you can! It’s my all time favourite and most safe way to diffuse a scent. Just be sure to mix them with some water. You never want to put a flame to any type of oil including fragrance or essential, as oils are flammable. Plug in diffusers that you put water and oil in together that mist the scent into your room are one of the safest ways to enjoy.




How does shipping/pick up work with orders I place?


Any orders that are placed and need to be shipped within Canada will be a flat rate of $12.00. There is also free, non-contact, porch pick up available if you live in the Windsor/Essex area! Please contact Tracey with any special instructions you may have. YES, we can ship to your loved ones on your behalf, just need the Canadian mailing address and we will do the rest! Thank you in advance for your orders, much appreciated!